Frequently Asked Questions
Everything you need to know about shopping with The Smocked Flamingo.
What is the typical processing time for orders?
We pride ourselves on efficiency. Most orders are processed and shipped within 1-3 business days. During peak seasonal launches, please allow up to 5 business days for your order to be dispatched.
How do I know which size to choose for smocked clothing?
Our smocked garments generally run true to size with a comfortable, flexible fit. We provide a detailed size chart on every product page to help you find the perfect measurements for your little ones.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of delivery. Please note that personalized or monogrammed items are final sale and cannot be returned.
Do you offer international shipping?
Yes, The Smocked Flamingo ships worldwide! Shipping costs and delivery timelines are calculated at checkout based on your specific location and preferred carrier.
How should I care for my smocked items?
To preserve the delicate hand-smocking and embroidery, we recommend machine washing on a cold, gentle cycle and hanging to dry. Use a warm iron if needed, avoiding the smocked chest area.
Can I change or cancel my order after it has been placed?
Because we aim to ship orders as quickly as possible, we can only make changes or cancellations within 1 hour of purchase. Please contact our support team immediately for assistance.